Stolen bins

If your bin has been stolen, please take the following action:

• Call the Police Communications Centre on 131 444 to report the theft and obtain a report number.
• Once you have the report number, call 9272 0605 and provide the customer service officer with your address, contact phone number and report number.
• While waiting for a replacement bin or repairs place your rubbish in a plastic bag.
• Bin deliveries will take between 5-7 working days.

Please note that there is no bin replacement charge.

Damaged bins

If your bin has been damaged, please do the following:

• Call 9272 0605 for repairs.
• Ensure you give the correct address and a contact phone number.
• Ensure the bin is in an accessible location for the driver to collect.
• While waiting for a replacement bin or repairs place your rubbish in a plastic bag.
• Bin deliveries will take between 5-7 working days.